This comprehensive sightseeing package offers exceptional value and savings — perfect for the whole family!
The brochure given at the time I got my iVenture card was outdated. Many of the attractions in the brochure no longer honor the card.
1. The information you provided about the agency location in Taiwan Taoyuan Airport which we can activate the i-Venture cards was incorrect and we were rushing around over 30 minutes with our luggage looking for it. Then they took further over 20 minutes to authorise and issue cards to us.
2. We would like to book the Alishan Human Ecology Journey Day Tour but after we made five calls to your agency but they could not confirm the booking and have never call us back.
3. We went to Yun Hsien Resort the staff there don't know how to comply with i-Venture and took nearly an hour before letting us through but on our i-Venture cards during our visit and never give us the free gifts vouchers which they offered to each visitor. Upon return to the ticket office they took further 30 minutes before return our i-Venture cards.
4. We went to National Palace Museum, before we arrived there was no instruction that we need to exchanged our i Venture to a museum tickets from somewhere else (0.5 km away, downhill and back), we have two senior persons which are not very good on their feet, so I have to left them behind and run to change our ticket.
5. We went to Taipei 101 and they don't let us queue on the fast track lane which I was let believe that is included.
6. We booked for a snack meal at Chef Hung Taiwan Noodles, they shown us wrong menu and tried to charge us full price afterward. My Mum didn't understand and thought I took her to wash the dishes.
7. It was same again when we went to Taipei Eye after present the i Venture they still try to charge us full price.
I found the whole episode was very painful and it will be cheaper and easier for us to go without the i Venture card. We will not recommend to any our friends about this tour as it very bad in value.
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