Hello Paul and Evangeline,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our guests to ensure we’re doing a great job.
As you shared in your review, this was not the case for you, and for this, we are truly sorry.
Our customers are the heart of our business and we understand you’re feeling disappointed about not receiving what has been promised to you.
Your comments have been discussed in depth with our guide to clear any misunderstandings.
We are quite frustrated that we were not able to deliver what we promised. This is not typical with us at all so we took it very seriously.
I am so sorry that this happened to you in Tallinn.
We will take responsibility and compensate for the part that was not delivered.
We take a lot of pride in our customers’ success and hope to fulfill our responsibility on this tour this way.
Thank you for taking the time to review your experience and we hope to see you one more time on one of our other tours so that you can enjoy it like many of our other customers.