Driver was right there with a sign, looking for me, when I stepped out with my luggage. Transportation to hotel was fast. Car was comfortable and in top condition.
I have always had good luck with services purchased through Viator. This taxi transfer was the exception. When our flight arrived on time at the airport, the driver was not there. He was not waiting inside where we were directed to wait or outside. I called the service and was told that they would call the driver and get back to me within 5 minutes. Ten minutes later, I called back. Dispatch had been unable to get hold of the driver, and I was asked to give them five more minutes and they would get back to me. Ten minutes later, I called back again. Dispatch said they had gotten hold of the driver and that the problem was that he had waited at the airport for us but we were late. The driver arrived ten minutes later. We asked him about waiting at the airport for us and in very good English he said he wasn't there earlier as dispatch claimed. When we got to the hotel, he told us we owed him for the transfer. I pointed out that I had already given him our prepaid voucher. It was just one of those situations where nothing went as promised. I would not recommend this service to others hoping for a timely transfer to Tallinn after hours in an airplane. I am giving this service 1 star as there is nothing less!
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