Fantastic Excursion (Once We Got Started)
ETNA TOUR & LUNCH in a WINERY with WINE TASTING | Dec 2019
To be clear, this rating should have been a 5 (Excellent), and really was a "5" for the Tour Company & Guide (Taxi Catania NCC), but Viator messed up royally by failing to communicate properly between the Tour Company and me (the user). As a result, when we got to the meeting point at the port exit, we found no tour guide, and after waiting for an extra 30 minutes, I finally called the Tour Company to find that he had no confirmation from Viator that we were coming, and was not expecting us. He recovered quickly and arrived within 30 minutes and the tour got under way. Initially there was a great deal of tension and consternation in the air, but once we put that aside, we had a great tour, with an up-close view of Mt Etna, a fantastic lunch and wine tasting at a local winery, and a stop at Taormina. We got to do everything we had expected and learned a lot from Giuseppe despite the "rough start".
To specifically address the lack of communication and verification on Viator's part, this tour was booked and paid for in April, 2019 for a November tour date. Despite multiple attempts by the tour company to send messages to me through Viator, nothing ever reached me. In retrospect, I should have checked myself, but I assumed that a confirmed and paid tour would receive better Customer Service from Viator. I received routed communications from other tour companies through Viator on this cruise, but in this case, the tour was almost a disaster because Viator dropped the ball and failed to pass on communication requests. Really dinged my confidence in Viator's ability to deliver as promised....Read more