Linda E USA
I have been stood up twice before--Athens and Berlin so I was not sure about trying the airport pickup in Israel, but my driver was there and took me to the hotel just fine.
Due to long line ups at passport control I was quite delayed exiting the baggage area - nevertheless the friendly driver had waited without complaints.
We had no problems with the taxi transfer. Our family of 5 arrived about 1 hour early from Chicago and they were there waiting at the gate for us!!! Absolutely no problems, and would use again if we came back.
Our plane was delayed, but our driver waited patiently, and gave us a good drive into Tel Aviv
Very courteous and punctual service. I highly recommend the taxi driver who picked us up from the airport and brought us to the hotel.
Excellent service, and an easy way to begin a trip in this fascinating and fabulous country.
The trip from the airport to the hotel was made so interesting by the woman (sorry I can't remember her name at this time) who drove us to our hotel. She was informative and so welcoming. What a pleasant beginning to our trip.
I recommend, without hesitation, this transfer. If you arrive into Ben Gurion, or any other
world airport, it is great to know that you will arrive at your destination in a timely manner,
rather than sit at the airport, possibly for hours, especially during the busy Yom Kippur
time of the year. Do the right thing, and make it more convenient for your trip to Israel.
Many thanks Viator! Our driver was waiting at arrivals with my name on a sign. He was a lovely fellow and was very informative on our drive to our airport. Well done
We were very happy with our pick up from the airport. A very nice driver was waiting for us with a sign. The cab was small but fit our luggage as well as the 4 of us and she got us right to our hotel in good time.
My only complaint is I walked around for about 45 minutes looking for my driver. The person in the bookstore where I was suppose to meet the driver was very rude and not helpful at all. The cab drivers outside were of no help either. When I finally found the information desk the lady was very nice and called my driver to find out where he was. In a matter of minutes after she called, he was there. The driver was very friendly and curtious.
The driver was on time but quite rude and rushed our group of 6 ladies thru the airport. His vehicle was clean and he took us directly to our hotel but made a point several times that we should be quick so he can get back to the airport for his next pick up. The rate was 125 shekels more than if we had sourced our own taxi at the airport of which there were many at the airport. All in all felt ripped off by the experience
I am sorry to inform that there was nobody to meet at the Arrivals Hall by the Steimatsky book store Saturday October 12 morning 01:15 -01:30. We succeeded to make somebody of the regular taxi service to make a phone call to Bein Harim and they advised to go to 2nd floor to find a Harim limousine but there were nobody. Instead a van of Tal Limousine transferred us (7 pax) but they did not accept VIATOR pre-paid voucher. I request the pre-paid voucher to be reimbursed to my credit card account.
We landed on a Friday (bad) and after hunting our driver for over an hour, our horrible trip began. He was extremely obnoxious and rude and literally screamed at us all the way to the hotel. His biggest complaint, I think, was that he had waited an hour on a religious day for us. There was more than our 747 unloading and the baggage area was a mess. Apparently he had never met people coming in at that time of the day, plus disgorging over 400 passengers and luggage. It was the most unpleasant arrival I have ever experienced and I have used Viator previously with no complaint.
The taxi driver was late. He didn't drop us very close to our hotel. We had to cross a busy road. He also took advantage of our inexperience as far as the tip was concerned. We booked a taxi ourselves for the return journey and IT WAS HALF THE PRICE. Never again.
George M United Kingdom
Do not use this service, waited an hour for driver to show up, then he told us he did not know where the pick up area was, then he tried to get us to book trips with him, then he wanted us to give him a tip,
Though the driver was freindly enough, I paid a lot of money to be met there on time. I was in a new country and was told someone would meet me there with my name on a sign to let me know who to go with to my hotel which was a half hour away. I had to call the Viator service twice from my cell phone ~ long distance and incurred expensive roaming fees in order to make sure I was going to be picked up ~ It felt as if they forgot me ~ that kind of service should have come much cheaper! I dont feel it was worth the money I paid for it!! I would not use this service again.
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