The person to contact with was there upon our arrival and loading for the trip to Tokyo was very efficient. The driver was very good and drove safely into the city.
Pick up was waiting for us upon arrival.
We never used Viator before, but a friend recommended it. It worked out very well. They had our name on the board and we easily found it once we left immigration/security. They got us to our hotel without any problems. Thanks, Debbie
Margaret K Australia
Went through customs and driver for shuttle bus was waiting with our name on paper. Great to be guided into a clean mini bus for journey to hotel in a strange city after a long journey
Perfect. Came out of customs exit and a gentleman in a black suit a white shirt was waiting with a sign with our name on it.The vehicle was perfectly clean and the driver was very polite and spoke English.The drive to the Hotel was comfortable and we felt safe. A really great service.
Even though we were a bit delayed coming through customs due to a lost suitcase and having to report it, our guide was outside holding a sign with our name on it. He took us to the van and driver. There were 3 other groups on the transfer but plenty of room. They all went to the same hotel so our trip was easy no driving around. It is very easy taking the transfer, paying in advance so there is no problem with fares etc. Would recommend.
Good service. Were waiting for us upon arrival and took us to the drop off point without any hassle
Used this service for the Airport transfer and from the Hotel to the port but for that booked direct. Fast and effiecent service, the driver pointed out a number of sites on the drive to the hotel, there is free wifi on the mini bus, was given a small guidebook on Tokyo.
The guy was waiting for me in the arrival hall, even though I lost my bag causing an hour delay from the baggage drop. Would deffenitly reccomend for first time travelers as it makes everything a breeze!
Driver awaiting us at Narita Airport, holding a board with our name on. Very efficient service, we will use again.
Great service, it was worth the money compare to the distance Narita Airport is to Shinjuku. They were waiting with my name written on a poster as soon as we left the baggage area. The driver was very polite and dropped us right in the front door of the hotel.
How great having transport to our hotel organised when we got off the plane tired and weary. An excellent service. Well worth the cost, we were taken to our hotel with no fuss at all.
Definitely a plus to have someone waiting for you with your name on a board.
Its a long way into Tokyo from the airport and after a long flight I would only want to do it this way.
The train system is amazing but unless you've been to Tokyo before and worked it all out, could be a bit stressful. After all this is door to door to your chosen hotel and takes all the pressure out of finding the hotel in the first place. The pickup was flawless, the driver polite and experienced and a very nice car too. Highest recommendation!
Great to have such a polite welcome after a delayed flight. Friendly, white gloved treatment right to our door with wifi in the vehicle
Very happy with our shared transfer. A sign had our name at arrival gate and no problem at all. Only shared with 1 other traveller. Being first timers to Japan made the arrival and transport to our hotel very easy.
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