The email or password you entered isn't correct. If you've forgotten your password, please reset it. Click here
There was an error logging in, please try again.
Log in to Viator
Log in to add things to your wishlist and access your bookings from any device.
We were dropped off at the incorrect location by the driver
, Oct 2019
Prior to our trip to Malta, we thought that we would make the arrival/drive to our accommodation easy by booking a private transfer.
On meeting the driver, he did not engage in any type of communication with us. We understand that he may not speak a lot of English, but there was no smiling or any sort of gesture during the entire trip. After the driver had driven away, we discovered that he had dropped us off at the wrong address. As a result, we needed to find out where we were, walk 0.5 km in the heat while carrying our suitcases to the correct location. This was after we had spent the last 24 hours traveling.
Needless to say we cancelled our private transfer ride back to the airport when leaving Malta (which we had previously booked) and took a regular taxi. The taxi driver was very pleasant and he`had no trouble finding our accommodation.
We did approach the company on the issue and they gave us a partial refund (25%) on our arrival transfer.
I was a little scared about booking this transfer, I had bad experiences before. But thank God I booked the transfer, the driver was waiting for us as soon as we got out, and we got to the hotel safely.