Valparaíso to Santiago: One-Way or Round-Trip Private Transfer - Reviews

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Beverley G

5 star rating: Highly Recommended
December 2017

Excellent 1/2 day tour of Santiago, We saw all that needed to be seen in a non rushed way and even stopped for an ice cream on the central Hill. The guide and driver helped with my mobility scooter and his vehicle was comfortable. he answered any questions that we had and was very knowledgeable.

Assis

5 star rating: Highly Recommended
December 2017

Excellent trip from Valparaíso to Santiago. The driver found our hotel Higueras in Valparaiso without problem and took us to our hotel The Aubrey in Santiago. Perfect.

Suzanne M W

5 star rating: Highly Recommended
November 2017

We really just needed to go from Concon to our hotel in Santiago and our driver got us there quickly and safely. He did offer to stop along the way but because we were planning on being with friends in the same area later in our visit we had our driver go direct to the hotel. We would definitely use viator again.

ejgeeze

5 star rating: Highly Recommended
July 2017

Most folks don't know it is a 2 to 2 1/2 hour ride from the ship terminal in Valisparo to Santiago. We took this trip because it was a van for just the two of us and the driver who pointed out things along the way including the many vineyards and wineries. Pleasant trip and would use them again if repeat this trip.

kathy.nelson4

5 star rating: Highly Recommended
February 2017

We even got a short sightseeing of Valpariso before we headed to Santiago

Roger M

5 star rating: Highly Recommended
January 2017

This was just a private transfer from the port of Valparaiso to Santiago to our hotel after the end of the cruise. The driver was at the terminal at the specified time and parked the van close to where we exited the terminal, minimizing walking with our luggage. There was no real tourist travelogue provided during the 90 minute trip, nor was any expected. The driver did speak English and the van was well kept. A good experience.

Bernadine S

5 star rating: Highly Recommended
January 2017

Driver was easy to identify, very prompt, friendly and we arrived safely at our hotel. Alwasy pleased with airport transfers when booking with Viator.

Evelyn J

5 star rating: Highly Recommended
December 2016

Fernando was great to work with using his experience to help us set up a meeting time. He was prompt and friendly getting us to the airport in plenty of time to get our flight home. I would use this service again and recommend the company.

Arthur P

5 star rating: Highly Recommended
December 2016

on time efficient and driver knew the city

GARY L

5 star rating: Highly Recommended
December 2016

The driver arrived one hour earlier than scheduled to make sure of our arrival contact. Fortunately our disembarkation of our cruise ship was early and we were very happy to see him standing there with our name on the sign. He spoke perfect English in describing the Chilean environment as we proceeded to our Santiago hotel. Thank you Rueben for your extra effort.

David J USA

5 star rating: Highly Recommended
May 2016

Very safe and secure manner in which to get from cruise terminal to your hotel in Santiago. Driver and narrator escort were at terminal on time. Van was clean and personnel were very congenial and proactive in providing assistance and information. Highly recommended.

RAYMOND S

5 star rating: Highly Recommended
February 2016

NO PROBLEM ALL WAS GRATE

Alana A

5 star rating: Highly Recommended
February 2016

We were met at the cruise terminal on time. Our driver pointed out a few points of interest along the way and we were dropped off at our apartment in Santiago.

Elaine P

5 star rating: Highly Recommended
February 2016

We were delayed leaving the ship and kept the driver waiting for nearly an hour. He met us with our name clearly displayed. He lifted our luggage into the car and out at our destination. The driver was polite and courteous. We were very pleased with our choice.

MWFurlong

5 star rating: Highly Recommended
January 2016

This was a simple transfer from the port of Valparaiso to a hotel in Santiago. The driver was waiting for us, as promised. He helped haul our luggage to the staging area for rides, which was a wild mosh of people and vehicles. He went to get his car while we enjoyed the amiable chaos of the staging area. He returned promptly and helped load us into a large, comfortable vehicle with AC. The ride to Santiago took us through the Casablanca Valley which is all farmland and wineries, reminiscent of the Northern California wine valleys. Over the foothills and into Santiago the driver got us to our hotel safely and in comfort. This was exactly what we wanted and paid for. Completely filled our expectations.

Richard D

5 star rating: Highly Recommended
January 2016

Our ship was very late in disembarking the passengers, so our driver waited 1 1/2 hours past the specified pick up time until we showed up. We had no way to contact him, but he was there when we finally arrived at the terminal. He was pleasant and safely drove us the hour and a half trip to our hotel in Santiago.

panda_fan United States of ... 

4 star rating: Recommended
February 2017

This is just a transfer from the cruise port to our Santiago hotel. Our driver was waiting for us at the port baggage claim area with a sign, he helped us carry our luggages to the car. It is very efficient and reasonably priced for a private transfer. The only downside is that our drive does not speak much English but he still managed to point out some notable sites in Santiago for us.

Dennis D

4 star rating: Recommended
May 2016

The driver was prompt and courteous.

Dennis D

4 star rating: Recommended
May 2016

Driver was prompt and courteous.

Barbara R Australia

4 star rating: Recommended
March 2016

Pick up was early - which was good as we had anticipated taking longer to disembark the ship.
Car was comfortable, clean and well maintained. Good driver. The only 'complaint' - the driver had absolutely no English. Not uncommon in South America, but it would have been nice to be able to ask basic questions regarding the areas we travelled through on a two hour trip.
Overall very satisfied.

DUANE C

4 star rating: Recommended
January 2016

The driver, Michael, was excellent--very knowledgable and helpful.

the only complaint is that he was late 9:30 instead of 9:00 or the 8:00 I requested.

Shirley Ann N

3 star rating: Worth doing
December 2017

Our cruise ship had to change our deportation to San Antonio instead of Valparaiso. Notification of this change was no issue for the transfer. However, the two mini vans for the many people requesting this transfer was difficult. Attempting to pack the huge suitcases and personnel into the vans was a challenge. I did agree to a mini van transfer because of the changed of port debarkation, but had registered originally for a private transfer. There was no adjustment for the cost and change with many people using the vans.
Everyone was polite and accommodating.

Shirley Ann N

3 star rating: Worth doing
December 2017

Our cruise ship had to change our deportation to San Antonio instead of Valparaiso. Notification of this change was no issue for the transfer. However, the two mini vans for the many people requesting this transfer was difficult. Attempting to pack the huge suitcases and personnel into the vans was a challenge. I did agree to a mini van transfer because of the changed of port debarkation, but had registered originally for a private transfer. There was no adjustment for the cost and change with many people using the vans.
Everyone was polite and accommodating.

Paul B

1 star rating: I do not recommend this
December 2017

The first thing that happened was not the fault of the provider, but of the cruise line. The port was changed from Valparaiso to San Antonio, so the provider had to come an extra distance to pick us up. We originally booked a private van for 4 people. When we changed ports, the provider said that they would send a 12-passenger van, because there was another party of 4 who also needed to be picked up. Well, the 12-passenger van and a 6-passenger van arrived to pick us up, but then, another party of at least 6 was also traveling, with 2 persons in wheelchairs. Now remember - we all had just come off a 15-day cruise, so we all had lots of luggage.

So, our private van for 4 people turned into a van with 6, with luggage, with the remainder of all of the people being put into the 12-passenger van. I am not sure about the other parties, but we requested an English-speaking driver. Neither driver was proficient in English.

After packing the vans with luggage and wheelchairs, the drive to Santiago was interesting, including at least twice stopping in the travel lane so that the drivers could converse on where they were going. They had cell phones, which is not the greatest idea, either, but it would have been better than putting us in harm's way in the roadway.

We finally got to the city, and while driving, we heard a crunching noise coming from the vehicle every time the driver hit the brakes. Being in the business of vehicle inspections, we knew that the noise was coming from the front brakes not having any pad left. It was the sound of metal-to-metal.

Needless to say, with the van being packed, and driving on highways and in city traffic, there was concern for our safety in this van.

We have used Viator before and had a great experience, but this local company needs to be reconsidered.

Michael H

1 star rating: I do not recommend this
December 2017

Our Valparaiso to Santiago PRIVATE transfer was changed to a SHARED transfer from San Antonio to Santiago due to a cruise ship port change. The tour operator indicated there would be no cost savings due to a longer distance transit. This is not the case. Valparaiso and San Antonio are about the same distance from Santiago.

Now the transfer review. The tour operator arrived an hour later than indicated in the reservation. They indicated they were late due to a festival. All other tour operators at the port did not have this problem. When the tour operator finally showed up they had one large van and one regular size van for 13 people with luggage from a 15 day cruise. Also, there were 2 wheelchairs that needed to be transported. Everyone and their luggage was crammed into the 2 vans and off we went.

I would give this no stars if possible. The local tour operator was not prepared and very unprofessional.

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