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Viator is a great service provider! Our cruise to Alaska terminated in Vancouver, at which time we needed transportation to the SeaTac airport in Seattle. Because of the early arrival time in Vancouver and late night departure from SeaTac to the east coast, I did not want to sit for a long time in the airport. I knew of the Capilano Bridge, as well as Stanley Park in Vancouver, and called Viator to see if arrangements could be made to pick up our party of 8 at the cruise ship dock and taken for a tour of Stanley Park and Capilano Bridge, and then on to SeaTac. The Viator reservationist was very courteous and explained that they had separate tours for both, but not one combined tour. I explained that because of the luggage storage issue for our party, it would be most helpful if we could have the same vehicle for both events. He stated that he would see what could be arranged and spent atleast 30 minutes in trying to reach the van service owner to see if this was possible. While I waited on the line, he kept providing me with updates as to the progress he was making. He was able to make the arrangements and to obtain a discount for the two combined tours. The van driver met us at the ship dock, helped us with our luggage and drove us throughout downtown Vancouver, Chinatown, Gastown, and Stanley Park before arriving at the Capilano Bridge. He was most informative about the history of Vancouver and the various sites through which we travelled. The total tour time was about three hours, and then we left for SeaTac airport which took about four hours with stops for lunch, bathroom breaks, and border crossing which went very smoothly with the help of our guide. I highly recommend Viator, its courteous employees, and the guides and van services that they use.
Our driver was excellent and very professional. One of the reasons we booked a private car to get us from Vancouver to Seattle was the verbal promise of expedited clearance through customs and a 2 1/2 hour trip. However, we sat behind 3 or 4 tour buses and it took us 6 hours to get to Seattle. We had expected to have an afternoon of touring and instead arrived at our hotel at 4:00 p.m. I was not pleased to have to choose between the aquarium and the space needle on Sunday.
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