Dear Glenn_S
Thank you so much for spending time to write the review. We are regret that due to your visit to laos at that time still have very few traveller so that we did not have eother customer to share the minivan with you. We wrote to you for an appology of being inconvenience to cancel your booking with above explaination. We knew this is abit inconvenience so we try by our best to inform you at the soonest for you to find the alternative sollussion such as train or bus ..
We really understood your upset but please rest assured that we will try to improve us to better and better to serve you all !
Best regards