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cmdpound

5 star rating: Highly Recommended
October 2016

Estefania is a very knowledgeable lady
Milo helped my husband find our hotel to drop our luggage we just arrived and he helped my husband carry the luggage too!
Highly recommend him for his kindness
Dodges is a gorgeous Palace
Gondola ride is crowded with 6 people

Gina G

5 star rating: Highly Recommended
August 2016

This is a combo of 3 tours. For the first 2 tours, we had Gina, a native Venetian, as our tour guide. She was excellent! We lucked out with a smaller group than they normally run so she was more accessible. The Doge's Palace is interesting and the walking tour took us primarily in the San Marco neighborhood. Gina was able to provide insights and great information. If there's any negative, it was that it felt a bit rushed going from one tour to the next - not enough time for the restroom.
For the gondola ride no more guides, be aware that each gondola takes 6 people and there's A LOT of people going on the gondolas! They take the bigger groups first so if you're travelling solo or as a couple, you could be a filler for the group gondola and you can forget about the great seat. If you can wait until there are no more big groups, you'll have a better chance of getting the great seat. The ride itself was really relaxing and enjoyable. Pretty quiet and no singing though the gondoliers were talking to one another as we passed them.
So, great experience!

misha

5 star rating: Highly Recommended
August 2016

This tour was beyond any words to describe the guide was funny and well informed of local history
The doges palace was beautiful inside and out a fascinating walking tour and romantic gondola ride stopping near the San Marco vaparetto point and what better place than to enjoy a bottle of prosecco

Alvaro E V

5 star rating: Highly Recommended
December 2015

We were in Venice in sept 2015. The tour were well organized. Our tour guide was amazing, she was born there and speaks fluently Spanish and English. All her comments about the history and the building details were amazing. The complete tour Doge's palace, The Walking Tour and the Gondola Ride were incredible!! I highly recommended.

Derek

5 star rating: Highly Recommended
October 2015

Gondola ride as expected but better than expected also, Doges palace just incredible and some nice info on Venice itself etc.

Peter S

5 star rating: Highly Recommended
August 2015

A great tour. Guide was very good with just the right mix, Palace, walk through unusual Venive and Gondola Ride. Great value against booking when you are there being a lot more expensive.

deborah.wallis

4 star rating: Recommended
October 2016

Took a little while to adjust the sound equipment and reception was not particularly good around Venice but guide Veronica very knowledgeable. Gondola ride was a lot longer than expected around the canals.

ASHOK KUMAR N

4 star rating: Recommended
June 2016

However retire the guide before your clientele falls.

Laura B

4 star rating: Recommended
May 2016

Very thorough and interesting

debbieinsdorf

4 star rating: Recommended
October 2015

Amazing-- terrific guide.

Ron F

3 star rating: Worth doing
July 2016

Doge and #39;s Palace was good but felt rushed - an extra 30 min would have a difference.

The rest of the tour was more relaxed and insightful.

My real complaint was the inability to use bathrooms or get a drink as the schedule was tight - 3 and half hours on a hot day needed this factored in.

Norma D

3 star rating: Worth doing
June 2016

Tour covered a lot! However, they really needed to have broken us into smaller groups. Acoustics were not good! It was difficult to follow and because the group was so large it was very long! We really enjoyed the grandolo ride!
Dworkins and Haftels

kevingaither

2 star rating: It was OK, but could have been better
July 2016

Suuuper long. 11 year old bored out of his mind. Very knowledgeable guide but she was lacking in personality and didn and #39;t allow for questions. She basically told me to stop asking questions. Doges plus gondola would be enough

Jacqueline B

1 star rating: I do not recommend this
August 2016

This was supposed to be the most exciting part of our trip to Venice. When we first arrived we were assigned an ;English speaking tour guide, with extremely broken English. Now, I completely understand that I am in a different country, and there can be variances of a language , but I am paying for an English tour. It was so hard to understand the tour guide I had to pull my headphones out and read the signs throughout the castle which takes the magic out of the tour. And it is not like I am not accustomed to languages because I speak Spanish and travel three times a year. The tour guide was refreshing and her facts on Wikipedia before starting , and moved so fast through the museum that she had no regard for crowds that pulled our group apart. Towards the end she realized she was tight on time and ran through the most interesting parts of the underground bridge and jails. When we finished we were to be guided through the city tour. Some members of the group had left to use the bathroom and others had left completely because they didn't have the next tour included. At this point I would have rated it three stars because even though I could not understand a word she said , she was talking through out the whole tour and I know 1/2 the people understood her at least. However , she decided to just walk away with a few amount of people following her , and I yell to her if we are supposed to follow since she is already a street away? She rudely says yes as if I'm supposed to lead myself , and other families follow behind me. She argues that we are late and there 's only one bathroom break for the others behind. As far as I'm concerned, a tour guide should have enough time management to accommodate for this, and should also be accountable for everyone . She kept saying that she had no idea how many people were supposed to be there and that's a tad concerning. I have traveled all over and have never heard of a tour company that was not accountable for their people. Overall she had a demeanor about her that made you think that you were a lower class than she was, and was not a pleasant entertaining guide.

Anyway I was lucky enough for a new tour guide through the city. Yet the company thought it would be best to book for 42 people. So this time our guide knew there was 42 people, but if you know anything about Venice that is a nearly impossible number to attend a walking tour though San Marco. I have to say that this woman was very enjoyable and the tour was much better with more humor, history, and better English. Then someone's young child went missing . I sprinted to the front of the line to stop the tour guide and have her talk through the microphone for the girl, since her parents ran back to the last place we were. By this point the voice was out of range. This city is incredibly confusing for even the savviest traveler. My brother had sprinted with the family to look for the girl and we thought the tour guide could spare 5 minutes of waiting to look for the child. However, she just kept moving. So now the family was gone , and my brother . My mom and I decided to see where the ending spot was since we were supposed to take the Gondola tour next . The problem with this situation is, is having no cell phones while traveling. We only had wifi so it's not like we could just call everyone up. I had my mom wait in the spot so I could run back and meet the family to guide them back. While my mom was waiting the tour guides were badgering her about needing the microphones , and how we are accountable and they will need the room information, with no concern for two lost children. The tour guide was going to receive a tip until she dashed away after the tour. I wonder what was more important for her ? I will say though, even though the first tour guide was rude to others , and seemed inexperienced she did have a heart for the child and was on her way to search as well. There ended up being other people on the street and another tour guide company that sprinted up a large spiral staircase just to see if the child wandered to the top, yet our company was biting their fingernails over a radio.When I found the family , everyone was reunited and I walked them back to the center which was more than just a street turn.

After finally being reunited we waited in line for the gondola. This is after my mom was told we lose this opportunity if everyone wasn';t strictly there at 5:15. Impressively we were able to find the girl and each other within that time, but there was no concern at all for this family. The ride was a beautiful scenic ride , but be warned this is a tour and they will herd you on like cattle to fit the gondola. If you plan on traveling as a single family or couple for a romantic ride I would not suggest this.

Overall, I could not be any less impressed with this company and the way the handles multiple situations. For what could have been an enjoyable day was stressful and exhausting. I would highly recommend doing private tours or booking the castle with the audio box translator. I can not believe the lack of emotion and concern I experienced on this tour , and for such a touristy area not one guide seemed qualified. Take your chances with this tour, I was completely disgusted by the end.

Helen D Australia

1 star rating: I do not recommend this
October 2015

This is not worth the money.

1. We were rushed through the Doge's palace, with barely enough time to gape at the golden staircase. And the tickets that we had weren't valid for a second entry so we couldn't even go back after the tour and see it in more detail
2. The walking tour had WAY too many people on it. Which meant that we only went to two places and a square in the whole hour. That we couldn't hear the guide half the time as she was too far away for the range of the microphones. But mainly it felt impersonal and generic.
3. There was no time given for bathroom breaks - which considering it was a 3 hour tour was awkward. We were rushed out of the Doge's palace being told that we could go to the bathroom when we reached the walking tour. But when we got there we were in one of the most expensive shopping streets with no public WC and the restaurants weren't exactly friendly to you using the facilities.
4. A french couple accidentally followed our English speaking guide - our guide then had to use the time she was supposed to be showing us around to call her agency, who then called someone else to get the number of the French guide, they then called back and our guide then tried calling the other guide who didn't answer. This is a basic logistic problem that could easily be fixed. I felt so sorry for the French couple.
5. I enjoyed the gondola part as it is a novelty. However there were 6 in the boat and I didn't get to sit next to my partner so we couldn't even take the cutesy couple photo that most people want when they do a gondola tour.

A little forethought and a personal touch from the organisers would have changed this tour... However, it felt as though they were just doing it to make as much money as possible without much consideration to the over all experience.

Daniel T

1 star rating: I do not recommend this
August 2015

Absolutely a waste of time... A drunken tour guide, rude staff... I would not recommend going on this tour

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