The gentlemen that met us at the airport was very nice. The boat taxi driver was not very friendly but got us there safe.
Mark A Australia
Loved this private transfer.We were the only two passengers on board.We were met at the train station jetty by a company representative and our luggage was taken by a porter to the train platform.They stayed with us till our train arrived 40 Minutes, and then loaded our luggage on to our train.What service! Highly recommended.
Absolutely fabulous! Viator is the only way to travel. We used your services during our whole trip in Italy and were never disappointed. The drivers were professional, courteous and helpful. Cannot say enough about your services. Always there on time and arrived at our destinations on time!! We have recommended Viator to our friends. We will never take another vacation again without contacting your company. Thank you..Thank you!!
Perfect. I would highly recommend this service, The boat arrived on time. A guide met us at the dock and a porter carried our bags to the train station. When the train arrived, he carried them on board. Everything was well coordinated and eliminated all our stress.
Right on time and got there safely... the associate that met us there made sure we found our train and took care of our luggage... Wow, was this made easy!
On time, courteous and professional. Pickup was made at our hotel lobby door on the canal. Can't beat that!
Our private boat was right on time and picked us up in front of the apartment we rented for our stay in Venice. When we arrived at the train station we were greeted by a lady and gentleman. He carried our suitcases while she walked us to our train. Hassle free and worth every dime.
msbowie58 United States of ...
Our private water taxi picked us up promptly at our hotel in Venice and took us to the train station about 15 minutes away. Helped us with our bags and there was a guide that greeted us at the dock and led us inside the train station. Great experience!!
Private boat picked us up at the hotel on time and dropped us at the train station. We were met by representative who brought us to our train and made sure we were in the correct car. Very nice service.
The transfer boat arrived five minutes early, the driver was very polite and helpful. There was another gentleman awaiting us at the train station, who took us to our platform. He also was very polite and helpful. I would highly recommend this service to anyone.
Absoluely perfect. After your stay in Venice, you could easily make the trip alone. However, this duo actually deposited me in my train seat! Such a large terminal, i was grateful
A hassle free way to be transferred from our hotel to the train station- our transfer ended up having to be at 6am and the hotel concierge arrange an earlier pickup with payment of a surcharge to the company. Would definitely recommend.
Kim H USA
The guide was punctual, friendly and made sure we were on the train and so were our bags!
Fun boat ride with luggage and tour of the grand canal right up to our hotel lobby. This was a great experience, and it saved us the trouble of having to navigate through where to go on our own. The only downside was that our driver dropped us off at the wrong hotel entrance so we had to haul our luggage around to the next hotel which was not far, it was just a pain
While it is convenient to have someone meet and escort you to the water taxi, I'm not sure it is necessary. I think it is much more important upon arrival to have this option, as finding your way to your hotel is much more difficult than finding your way back to the taxi station. However, if you will still need a water taxi, this option does offer the convenience of having an escort.
Had a private transfer, operator tried to put other people on our booking. I strongly informed them of my booking three times at which point they apologized. Then the wait for the boat began!
I was alittle disappointed in our departure guide. She never introduced herself to me. It wasn't until we were in the water taxi that I found out from my mother-in-law that the lady in the hotel lobby texting on her phone was the guide. Our pick-up time was 10:15am and we were ready by 10am. I had stored my luggage with the bell man earlier, so was trying to retrieve it at the front desk. The guide told my mother-in-law to get in taxi, and stood around tapping her foot. In the mean time my husband noticed he left something in the room, so he had to go back. We got all of our stuff together and boarded the taxi
and departed by 10:10am, before our confirmed departure time of 10:15am.
I guess what bothered me most was the unprofessional demeanor of the guide (no acknowledgement and texting, tapping of the foot like we were making her late for something more important) Obviously, we didn't give her a tip.
The water taxi guy on the other hand, was very nice and helpful. We did tip him!
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