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The Arrival transfer from our Cruise Ship to the Hotel was pleasant and uneventful - we were greeted punctually at the entrance of the Cruise Port and accompanied by our friendly, local Viator representative to our Water-taxi to our Venice, canal Hotel. Our Water-Taxi driver was helpful with our baggage party of 4 and very helpful assisting us into and out of the Taxi. I would highly recommend using this service when staying in the center of Venice. Having a dock at your hotel is a life-saver - carrying baggage up/down stairs over bridges is not an easy task.
I highly recommend using this service, especially when you are coming off, or starting your cruise from Venice.
FIVE STAR SERVICE - The price might seem expensive but it was totally worth it to me, a 73 yr. old woman, traveling with another 70 year old woman. We arrived in Venice by cruise ship. The thought of moving our suitcases, backpacks, and aging bodies from the cruise ship to our hotel using a larger water taxi service and then lugging everything over bridges and through the crowded streets of Venice was not something we looked forward to doing. This service sounded perfect for us - and it was. We collected our luggage at the port terminal and as soon as we stepped outside the terminal exit door, we saw our escort holding a sign with our names on it. She helped us with our luggage and walked us a short distance to the private water taxi pick-up location. Although there were dozens of boats lined up ours moved quickly into position to pick us up. Our bags/carryons were moved aboard by the escort and driver and we were on our way. The water taxi was a classic woody on which we could sit insider or outside the enclosed cabin. About 15 minutes later we docked at our hotel's private dock and walked about 10 feet to enter the building. The escort transferred our belonging to a hotel porter and said goodbye. The entire land/water transfer was flawless there was not one aspect of the service that could have been improved upon. It was PERFECTLY EXECUTED.
Bernadette G Australia
Best experience it's a little daunting when you first arrive in Venice off a cruise ship, a young lady was there to greet us and waited with us until the taxi arrived. This was not special because we were first timers this incredible company does it for all guests, they see you safely onto the taxi and then quickly leave didn't even get a chance to tip and say thank you. Would highly recommend
We were informed what time and where to go to meet our escort. The lady that met us at the dock was very nice and informative and took us right to the hotel.
Robert M United States of ...
We were met at the cruise port. The gal was very friendly and helped us with our bags as we took them across St Mark's square to our hotel. Thank God she was there to help us- we had no idea where we were going and it had been flooding in the square when we were there!! We will definitely do this the next time we go to Venice. Totally worth the extra money!! First class service and it was completely private as we were the only passengers aboard the transfer boat.
Our hostess was waiting right outside the terminal with sign with my name. She and our driver were courteous and efficient. Having the private boat take us right to our hotel was a special way to start are visit to Venice. The walk from the ship to the taxi station is a little way and if you have large suitcases it may be a problem. There are luggage carts, but I am not sure how to access them.
Tour guide was on time along with the water taxi.
I would recommend this excellent service to anyone who is arriving in Venice for the first time. It is very hard to find your own way around Venice at first as it is a real maze of lane ways, streets and campos.
Although the water taxis took a while to arrive, the ride to the hotel was OK.
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