Fantastic service, reconfirmed the day before as our cruise ship was now arriving at San Basilio terminal and not the main Marittima terminal, staff were extremely helpful and ensured our taxi met us at San Basilio saving us a massive trek across the cruise terminal, they also were able to drop us directly at our hotel at San Clemente Palace, which is on an island, when I had originally assumed I would be dropped at San Marco where the hotels shuttle boat runs from, overall great service and good value for money.
This was as easy as it gets, in terms of a transfer. While more expensive than a vaporetto, it was half of what a private water taxi would have run. We had set it up ahead of time the person in the office guided us to the meeting point for the other parties going in the same water taxi. It was absolute bedlam at the cruise port with several ships disembarking at the same time, but we didn't have to wait in line, and the process went smoothly. There were dozens of water taxis all jockeying about in the water, a bit terrifying, but the drivers seemed to have everything under control. Our driver let us off at a dock right in front of our hotel - excellent experience and we got a great incoming view of Venice.
This is definitely the way to get from the cruise port to your hotel! Very easy to locate the office to check in. We were so early we had to wait awhile for the others to arrive but still left 15 minutes earlier than our originally scheduled time. We were the last drop off of the 3 couples which was great because we traversed the Grand canal and other small canals along the way basically getting a one hour tour of Venice from the water in the beautlful wooden taxi all included in the cost - fantastic value if you are last to get off.
Enjoyed first exposure to Venice
Your service was excellent. Thanks
Excellent. Disembarked from our ship and walked to the office at the end of the pier and presented our voucher to the man behind the counter. He already had our information on file and 30 minutes later we were pulling up to our hotel on the Grand Canal. We were very, very satisfied with the service provided by Viator. I would highly recommend this company to anyone visiting or leaving Venice.
Great way to get from the cruise terminal to the hotel, only had to wait 15 mins for other couples to make the group. It was straight to the hotel within 20 mins and a cruise down the Grand Canal. Excellent!
We found this to be a time saver vs. the public water bus.
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