EVERYTHING WENT AS PLANNED AND WE ARE VERY HAPPY...PICK UPS WERE IN TIME...HOTELS WERE VERY GOOD.
We enjoyed both the Salzburg and Vienna city tours and found both guides were excellent. The hotels were located quite near transportation hubs, which made getting around the cities during free time very convenient. One word of advice to travelers: don't assume confirmation of your trip means your hotel pick-ups for city tours are confirmed. You must do a second re-confirmation by phone, which your hotel reception desk can easily do for you. In other words read all the fine print and bring correct vouchers with you for city tours. Working with Viator staff was very pleasant - we would take a Viator tour again.
The tour was very well organised and all bookings/tours/transfers were on time and easily found.
We were pleased with this. We felt it was a good value. It included two small tours: Vienna and Salzburg. We then booked other smaller tours in each of these cities (some through Viator, some on our own and some through our hotel)). I would call this more a 'package' that includes transportation, lodging and the two small tours. However, the convenience of Viator taking care of the details and the value of what was provided made it worthwhile. Would consider this arrangement again and recommend it - especially to new travelers
Plus is being met at airport but Vienna hotel required taking subway into center. Hotel in Salzburg was convenient to train depot but required bus to city center. Viator staff were responsive to e-mails.
Generally it is a good experience. However, the standard of the hotels was not at all as expected since my reservation was for 4 stars hotel, but actually there were only 3 stars. Also the package left to me upon my arrival has not included the paper ticketets for the city tour which had instantly caused an issue but could be rectified soon. Basically the standard of the hotels was the main issue.
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