Private 3-Day Tour: Pearls of Austria and Czech Republic from Vienna - Reviews

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raiyomand.dalal

3 star rating: Worth doing
September 2017

Great experience in terms of the places covered.
Cost is the major issue, but you are paying for a private tour.
We booked this tour as we were short of time.
We were expecting an experienced local driver, who would be familiar with the route and the sights / attractions / highlights en route.
Instead, we had a novice driver who informed us that this was the first time he was driving to these destinations.
He continuously fumbled with the GPS trying to get route directions, and often had to re-route the navigation as he was unaware of the destination routes.
In Chesky Krumlov, he could not determine the location of the hotel and had to call the local guide for navigation help.
The driver also struggled with his English communication.
The tour organiser bears the responsibility for entrusting the charge of a private tour to an inexperienced young man unfamiliar with the tour destinations.

Note from Viator: 

TOUR OPERATOR COMMENT: We are very sorry to hear that you were not satisfied with the driver, but we would like to kindly remind you that we discussed this matter with you many times in advance and offered you a driver/guide for this tour who would be able to tell you all the history, guide you in all the cities, but this service was refused and declined due to higher price. The drivers that we usually have on this tour are Rado and Peter, they both have great reviews, your driver usually drives to destinations like Salzburg, Budapest every week, he only struggled in Cesky Krumlov as your hotel was in the middle of the pedestrian zone, surrounded by many one way streets, so we admit he had little problem finding it and called the local guide, he also told us that he had no problem discussing any topics, except the politics with you. Once again we would like to remind you that you booked a "driver only" option, not a "fully guided" tour and in such cases the driver's skills on the road are most important rather than their guiding expertise.

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