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The coldest day of our life! But what a wow experience! Lovely guide, lovely town! We had an amazing tour!
I enjoyed the tour very much. My guide I think her name is Vivian was very friendly and flexible . There was a confusion about the pick-up time at the hotel so I arrived in Bratislava about 45 minutes late and she was very accommodating. At my request, she included some Jewish sights. She is very knowledgeable about the history 0f Bratislava and also of its Jewish population. I highly recommend her.
Our driver was great, as was our guide. It snowed quite hard, so our guide just did the tour, by asking the driver to drive around old town before we cut out to walk. But while the local provider was excellent, Viator was not. They did not ever answer my email inquiry, the voucher was wrong it said we still needed to select, and pay for, the return journey, which was not true it said we needed to phone the provider to specify the pick-up point, although I had done that on the phone when making the reservation and when I reached them by phone they insisted, incorrectly, that we would need to pay the driver for the return trip. I felt bullied into agreeing, but happily, the local provider corrected that by email.
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