I purchased this for our honeymoon so we could visit the entire city of Vienna in the short timeframe that we were there. The idea that we could skip the lines (or at least be expedited toward the front) was very appealing, even it is costed a little more money than we typically would be able to pay. Unfortunately, this was not the case. The most important thing that we wanted to see was the Schonbrunn Palace, not just the outside, but the tour. We started the day making the 20 minute trip to the Palace only to find out that the passes themselves had to be picked up in a completely different place 15 minutes away. By the time we made our way down to pick up the passes and then back to the Schonbrunn Palace (11:00 in the morning), the tours of the Palace itself had all been booked for the day. While there were very long lines of people without the Vienna Pass, we were under the impression that we would be able to skip the lines (as advertised), but this was NOT the case. After asking several employees what could be done, every one of them stated there was nothing they could do. Not a single person even attempted to help us, but instead only said that we could come back in the morning and try to schedule a tour for the next day. Unfortunately, we did not have another day in Vienna to do this. While this was the main issue that we had during this adventure, the buses were very inconsistent with the schedules posted. I understand that each route is different and issues can come up, at one point, we waited 40 minutes for a bus to pick us up on the yellow route, all-the-while having 4-5 buses on the red line passed the same route. While I typically have positive things to say about these types of attractions, I, unfortunately, did not have a positive experience with this particular one.