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4 Hours Private Chauffeured DC Sight Seeing Tour / SUV & Sedan

star-3
|
Arlington, United States
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Book online or call: (888) 651-9785(888) 651-9785

From $250 per group (up to 3)

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icon4 hours  (Approx.)
Pickup offered
Mobile ticket
iconOffered in: English and 3 more

Overview


Reviews

3.0
star-3
2 Reviews
5 stars
4 stars
3 stars
2 stars
1 star
Reviews by Viator travelers
star-1
Washington DC
Afitz22
, Nov 2019
This car service was very bad. The driver tried to be polite but we only had 40 min tour in DC because he had another customer at 3p so we got cut short. I am going to dispute the charge with my Credit Card company because I was suppose to get a 4 hour tour. I am very disappointed in your service.
icon Response from Host , Nov 2019
Dear customer, We apologize that your experience didn’t match your expectations. To be more transparent about your particular experience, I would like to share more details about why your tour did not meet your expectations; You did indeed book a 4 hours city tour, and the tour description clearly states that the tour starts and ends within 1 mile from the white house. That's not how your tour started or ended. Your tour started at an airport that is 4 miles away from the white house, and your flight arrived 1 hour and 20 minutes late. You also asked the driver to plan to drop you off at your hotel, which is located in the Baltimore are, approx 40 miles away from Washington DC. Considering the fact that we spent over 4 hours in between waiting for your arrival and driving you around, we really did not have much time left towards the tour, and yes, we did have another appointment that we did not want to miss or be late for. We make sure that we do not arrive late for any customer. I understand that you expected us to offer you a tour for 4 hours, and not include any drive time, or flight delays. But unfortunately that is not possible for us. We have a schedule to maintain, and we respect our clients time. We can not track your flight or be responsible for any flight delays. We can not change our daily schedule last minute, we can not drive for 1 hour and 30 minutes to drop you off at your hotel, and drive back to the city without factoring that drive time into your tour, or arrange for that in advance as an addition to the tour. You asked for a 50% refund and we did give that to you. We paid an airport fee on your behalf and did not charge you for it. And we upgraded you to a Mercedes S class at no charge to you. We are sorry that you feel disappointed about your experience, I hope you will be able to give us another chance so you can get the kind of excellent experience we’re known for.
star-5
DC
eadlertopdog
, Nov 2019
Awesome experience. Could not have ask for better driver. Definitely the way to see DC. So glad we did this versus a bus tour.
icon Response from Host , Nov 2019
Thank you for the wonderful feedback and review. We hope to see you again!

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Product code: 143228P2

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