Very good! Although when I arrived at the Dulles Airport, the reservation desk claimed that there was no notice of my reservation and when I showed him the printed voucher from Viator, he had to call his supervisor and I had to wait for about 1/2 an hour to resolve the situation as he said that I should have printed the voucher with the code on it.
I have used Viator for my trips to Greece and Venice and found them to be very GOOD and reasonable.
Picked up on time, dropped at the airport on time. Just as I wanted, only trouble was with the driver who kept saying I wasn't allowed on the van even though I had a return ticket. A quick call at the company solved the problem anyway.
I am an 82 year old woman travelling alone, and Viator made my trip perfect! They were courteous, prompt, and professional. I will definitely book with Viator in the future.
Was a great experience . No issues
The shuttle was sharp on time. The van was prety new. There were only 4 persons in the van and the driver was perfectly on time and drove us directly in front of Lufthansa Gate. I recomend it very warmly.
on time and professional.
most enjoyable stay, taxi was very prompt to collect us from our hotel, would use this service again.
Driver friendly and was on time
Not sure it was the cheapest way to shuttle.
Had to call and change spot of pickup as road closed due to power outage.
Phone person very helpful and friendly.
The van arrived later than originally stated, but the driver called and kept me up-to-date on the status.
I arrived at the airport well ahead of schedule, since the flight was delayed over two hours.
The paperwork was handled easily.
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