Excellent! Excellent! Excellent! - Tamara was great, we went beyond her call of duty by taking time and answering to all the questions asked. She was very well versed.
Robert C United States of ...
We took the 9-day Best of Croatia tour through Zagreb, Split, Hvar, Korcula and Dubrovnik, with a one-day side-trip to Mostar. The trip was wonderful! The best part was the water-- the hundreds of spectacular waterfalls at Plitvice National Park, the crystal clear blue-green water of the Adriatic Sea, and the many rivers and lakes throughout the tour. It was also very impressive to see so many incredibly well preserved medieval castles, fortresses, city walls, churches, etc. We selected Private Transfers, which worked out well for us to not have to wait on a large tour group. All of our guides were prompt, friendly, spoke very good English, were well informed and helpful. We were glad to have the 1-2 hour city walking tour and overview with our guide in each city to get oriented, but were also glad that we had the rest of each day free to explore on our own. It was easy to get around, the people we met in the shops and hotels were friendly and all spoke English. We walked everywhere, usually 10-15 miles per day, which we enjoyed. Everything we wanted to see in each city was within walking distance, and the cities were very pedestrian friendly. The hotels were all nice, clean, and quiet, with a large continental breakfast buffet. We had enough time to see what we wanted to in each city, but if we had it to do over again we would have spent less time in Dubrovnik we had elected the 9-day tour so were in Dubrovnik for 4 days and would have spent more time in Split, and also would have spent 1-2 days laying on the beach and playing in the water, and less time seeing the old cities. The side-trip to Mostar was interesting, but extremely crowded with tourists. We would probably skip that next time. Nora, our contact at Viator, was wonderful. She was always friendly, helpful, got back to us immediately on any changes or additions we requested, and was delightful to work with. We would definitely use Viator again for a trip to Europe in the future.
Thoroughly enjoyed the trip. Everybody turned up on time when we were being transferred. We were driven from Zagreb to Split by car...just the the two of us and the driver. All hotels were good and provided an excellent base for exploring the places recommend.
Not being an 'organised tour group' traveller I was pleasantly surprised at the high standard of efficiency on the trip. Being a small group was an added bonus - there was just us at times so had our own personal driver and tour guide. There were a few hiccups along the way however an upgrade at our last hotel certainly made up for it. (When the bar is set high you get spoilt! ) I would certainly use Viator again.
Nora from the tour company that manages the itinerary for Viator in Croatia, managed to put us up in the worst hotel possible in Dubrovnik. We were 5km away from town, which is very inconvenient when you are visiting a city for just a few days, and it was an awful hotel, dark, dingy, no light. I was traveling with my mother who is 68 and has had a hip replacement, and she had to walk a mile to even get to the hotel since the bus dropped us off with our luggage in the middle of nowhere! Also, we spent a full day traveling to Dubrovnik from Korcula, a transfer that should be no more than 3 hours. And that's because we were forced to transfer with a day tour group that made multiple stops on the way to Dubrovnik without informing us! A full day wasted while on vacation! Overall very bad service.
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