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ALEKSEI V

5 star rating: Highly Recommended
October 2016

This is an amazing experience, definitely do this! Views, nature, mineral baths and city of Lucerne are 10 out of 10! Good for people of any age. You have exactly enough time for everything.
Note! In mountains is colder then in the city, I was in October, temperature was around 0 degrees celsious, so don't forget a warm cloth.

Mary Rose T

5 star rating: Highly Recommended
September 2016

My husband and I loved this tour! It showcased the beauty of Switzerland. The hotel we stayed at was exceptional. We had the Swiss alps as the view from our room window. Everything about this tour was perfect. If you want a romantic getaway this is the perfect tour to take.

Tanja D

5 star rating: Highly Recommended
July 2016

This tour was amazing!
Fantastic views of the alps while swiming in the thermal pools !!!
Great food at hotel and cable car is so much fun !
Train ride is a joy to be ., and lucern is just incredible ! Full of magical places to see ., we fed the ducks and swan at lake lucern !!!

Natasha D

5 star rating: Highly Recommended
October 2015

This was an incredible tour. The guide was very informative the whole trip up the mountain. Our room was upgraded to a balcony which was good, however that meant they switched us to twin beds instead of a double which was a little annoying. The views from the top were spectacular and if you are in reasonably good shape you can see how far down the mountain you can walk and catch the cogwheel further down or at the top if you prefer

Patricia K

5 star rating: Highly Recommended
October 2015

If you can splurge a little on your trip to Zurich this is what you want to do! Highly recommended as a romantic getaway. There are three distinct parts of the trip. FIRST you drive through the Swiss country side which is beautiful then you head up Mt. Rigi which is a neat experience to see the alps and get a little hiking in. When there are no clouds the views are amazing! SECOND you go to the Rigi resort - Room had a breathtaking view, mineral baths were awesome and relaxing make sure you go downstairs to the crystal bath and the four course dinner is excellent and very romantic expect 2 - 3 hours for dinner because the courses are fairly spaced out The next day you get to wake up to an amazingly large breakfast buffet and enjoy the mineral baths all to yourself and then start the THIRD part of the excursion- Head back down the mountain, get on a boat cruise and head to the beautiful Lucerne! The city has beautiful water ways and we spent our day shopping and just walking along the water enjoying the views. Overall a fantastic way to enjoy Switzerland! Everything they say is included is and the guides provide you with excellent direction and a cheat sheet that is very helpful! Follow the times on the cheat sheet. They are on point. The cogwheel train runs on a specific time every hour so make sure you keep track of that. They give you the option to drop your luggage off at the hotel on day one before heading up to Mt. Rigi so if you take advantage of this be cognoscente of the time the cogwheel train leaves because if you miss it you have to wait a whole hour or start hiking! We got lucky and made it by one minute but that would have been a big bummer if we missed it because you can't check into your hotel until the afternoon. Food is pretty expensive in Switzerland but there was a grocery store right next to the hotel for snacks which was nice. I recommend packing lunch on Day 1 to eat at the top of Mt. Rigi bc lunch is 20/person. OVERALL 5 STARS!

Monica G USA

5 star rating: Highly Recommended
April 2015

This tour was amazing!

Dimitra H

5 star rating: Highly Recommended
September 2014

We had a fantastic vacation ! Mt. Rigi Kaltbad Hotel and spa was magnificent !

I haven't seen a more beautiful location in my life. Views from top of the mountain are just anazing

Thank you Viator.

MAN-LING C

5 star rating: Highly Recommended
August 2013

We had a wonderful time up on the mountain and at the hotel, but it was pouring rain when we were on the cruise. Nevertheless, we enjoyed the trip very much.

isa United Kingdom

5 star rating: Highly Recommended
December 2012

An amazing experience! Fantastic views from Mount Rigi, beautiful mineral baths indoors and outdoors designed by Mario Botta, the hotel rooms are basic but everything you need and the view from our room was spectacular, 4-course dinner and breakfast were excellent - we couldn't have asked for more!

Anonymous

5 star rating: Highly Recommended
December 2012

A quite amazing setting. Nothing beats swimming outside in a hot pool with snow lying all around while taking in views of the Alps across the valley. The hotel rooms are a little basic, but I suppose most people are enjoying the spa or the great outdoors most of the time so that doesn't matter. Dinner can't be faulted - superb food. Outside, Rigi is stunning - we took the train to the top (Rigi Kulm) then walked back through the snow passing by beautiful alpine chalets and the smell of woodsmoke. Just what you want from the mountains, and a relaxing journey by boat and train to get there too. Chris, UK

spl142

4 star rating: Recommended
January 2016

Nice relaxing tour with beutiful views!

Deirdre L

4 star rating: Recommended
December 2014

I had an amazing time. The hotel was beautiful, and the people were great:) I wouldn't exactly call it a tour. I got the bus from Zurich to the cablecar and was pretty much on my own from there. But the scenery was worth the trip:)

Anand L

4 star rating: Recommended
June 2014

Great tour, highly recommend it.

Charis L

4 star rating: Recommended
January 2014

I've been extremely pleased with the tour right from the last minute booking I made on the phone. Viator accommodated me despite me booking the tour later than the online 48hr deadline. They also managed to arrange for a odd pick-up location along the route out of town despite my tight schedule that would have made me miss the bus. Most of it was a self tour, but with rather clear guidelines. Great touch from the tour guide to provide us with a little folder with all the necessary information. The folder fitted snugly into my travel clutch.

Mount Rigi was definitely worth the stay, the mineral baths were great - literally overlooking the alpines. You might want to check up on the weather, as you won't be able to see much if there's too much fog. I was lucky as the fog cleared up on my second day, so I got to dip in the baths with the amazing views before I left. The hotel staff were great and for those who don't own swimwear, you could well loan a bathing suit directly from the hotel. It's probably advisable to go as a couple or with company if you're doing an overnight stay as there is a candlelight dinner and was mighty awkward for me as I traveled solo. Neat collection of drinks at the hotel bar, so going with friends will be enjoyable too. my only gripe was that I was given a room without a view, turns out a couple that arrived half an hour before me was given dibs to my original room that had a view.

The Lake Lucerne Cruise is a great way to travel, as you're flanked by mountain ranges that are absolutely breathtaking. Trip back to the hotel was great, with a friendly guide whom I sadly forgot to tip in my sleepiness. She offered to drop me straight at my Youth Hostel as it wasn't a busy night. Fantastic experience and very helpful staff from Viator and all other partners!

malikhemani

1 star rating: I do not recommend this
November 2016

So this was a special trip for us since I asked my girlfriend to marry me. During the two weeks trip to Europe, we decided to do about 4 tours. 3 from Viator and 1 direct. This one was the worst out of all. I am not kidding. We regret paying for this tour since it was basically a transport to/from. Let's start from beginning, checking in took a while since they are also selling the same tour for walk up which meant that things were rushed. When we got on the small van, we did not have room for our small duffel bag since we were doing overnight while the rest of the 6-7 passengers were doing the day only. I had to ask the driver to see if he had storage in the back or by the passenger seat foot area he was not a happy camper to help us. Once on the road, the driver/tour guide barely spoke English. He would describe the area we drove through in french for 8-10 mins and say one line in English. On top of that, there was a family who had their own translator so that person was than translating French to another language for them. Imagine hearing two different languages for 85 mins. When we got to a stop, the driver said to hold while he went got all our tickets. Came back, gave the tickets and said read the paper instructions you got at check in for rest of schedule. It will tell you what time to take what and left. This is very bad since all of us were confused as to what we had to do. When I asked about our return and where to go, he said its in the paper. You could tell he had no interest. We finally made our own way to the top and checked in to hotel. Turns out hotel dislikes guests that are part of a tour. We were giving a room with twin beds and said that's all they can extend since we didn't book directly. I was even willing to pay out of pocket for a larger bed. Furthermore, I asked about dinner and breakfast that were included in our tour and were told contact the tour company. That didn't help. Finally found someone local who just happened to be there and who explained that the hotel/restaurant will not care for your service since you are not paying them directly. Instead he helped us out with pointers and guided us on what to do. Just shocking. No worries, we tried hard to not let this bother us. But twin bed on a romantic getaway is a nightmare. When the dinner time came, they had assigned seating. Guess what, a table in the back corner of the restaurant with two sides to the walls and no view of the window/mountain. When we asked for a different table, we got the answer, you cannot change since you booked via tour. Lovely : At this point we tried our best to make the best of it. Asking for a water refill was even a nightmare because you could tell the staff were more focused with real paying customers. We called it a night and went to bed after dinner.

Next day, we got up and were excited to check out of this nightmare of a hotel. Grab a quick bite for breakfast and made our way to the top sine it was snowed in the night before. When we got to the top, the stairs were closed since it was not safe according to the crew that worked the area. No worries. Took about 3-4 photos and got ready for the boat ride to next stop. From here we were on our own since the paper just had time slot to follow and that's it. The best part of this trip was what we did on our own. We had more flexibility and options than being locked in.

The day was over so we followed the directions for pick up and headed there. We saw the bus for the company and hopped on showed our ticket for the return to the driver. While we waited for about 15 mins the bus was not leaving. I got curious and went down to task a tour guide that was there. She said they were waiting on a couple who had an overnight stay. I said thats us and showed the ticket again. She was so upset that we did not check in. I told her that we had shown this to the driver. She said driver is not ours and you should be on the other bus since thats what the paper said. I was like paper doesn't say anything except to look for a bus with your logo and pickup location. I apologized and tried to explain we were doing what we thought was correct. No apologies from the other side instead a mean look. They told the other bus we were here and we left.

At this point, we were just happy to be done with this tour and get back to our romantic trip. Never again I would be interested in booking a tour that deals with this third party booking company.

Note from Viator: 

Thank you for your review. We value your feedback and are sorry to hear that your tour experience was unsatisfactory. We rely on your honest feedback to help ensure the value and quality of our travel experiences. Based on your concerns, we have contacted our local tour operator to address these concerns with them personally and will continue monitoring feedback from our travelers.

Kimba

1 star rating: I do not recommend this
November 2013

Beautiful scenery, relaxing minerals pools with glorious views of the Alps. Not really a tour, since the bus dropped us off at the tram station and we were on our own to get to the hotel and back to Luzerne the next day. We never found the bus which we were to take back to Zurich and ended up spending an additional $100 for train tickets home. The hotel tried to charge us for dinner and the room since they weren't informed that it was prepaid. Definitely a lack of communication on the tour company's part.

Note from Viator: Thanks for your comment. While we never like to hear about customers having substandard experiences, your feedback helps us to ensure our local suppliers provide a quality experience and we are following up with them based on your comments. Thanks for alerting us to this issue, your feedback is a critical part in our ability to ensure a quality experience from our local suppliers.

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