Thank you very much for participating in our Zurich & Surroundings City tour and sharing your experience with us.
We are very sorry to hear that our tour didn’t meet your expectations and that you found the attractions visited insufficient. This tour is an excellent choice to see the highlights of Zurich and its surroundings in a seamless way and in just 4 hours. This wouldn't be possible by train and without a guide, that’s why guests choose to join our tour.
While the official tour duration is 4 ¼, the return ride to the meeting point can be influenced by the traffic situation. If favourable traffic conditions apply, the tour may finish earlier than expected. Yet, we can guarantee you that the time spent in the attractions remains unaffected.
Most of our guests highly appreciate not having a souvenir shop as part of the tour because it doesn’t add any value. Also, the limited amount of time wouldn’t allow it, but this can be done before or after the tour. In Viator's tour description we try to explain the procedure as clear as possible, and if something is unclear, guests can always contact us. We regret not having heard from you, because we’d have gladly recommended you joining our Zurich, Cruise & Lindt Home of Chocolate Museum tour where our guests have the chance to buy sweet souvenirs at the museum shop.
We regret that you felt that the tour was not worth your money and hope that you will give us a second chance to convince you of our great price-performance ratio on your next trip to Zurich.
Ambika from Best of Switzerland Tours