Accessibility Statement for Viator

We are committed to:

• Continuously improving the user experience of our digital platforms.
• Ensuring that Viator’s website, mobile applications, and digital services are accessible and usable for everyone, regardless of accessibility needs.
• Aligning with Web Content Accessibility Guidelines (WCAG) 2.2 AA and EN 301549 as our accessibility baseline.

We strive to make our platform accessible to everyone. Some of the measures we have implemented to support this commitment include:

• Clear and understandable content: We aim to use plain language and intuitive navigation.
• Semantic HTML: Our content is structured with meaningful HTML elements to provide proper tone and context.
• ARIA Labels: Where appropriate, we utilize ARIA labels to offer alternative information and additional context.
• Screen Reader Compatibility: Our platform is designed to work with screen readers.
• Keyboard Accessibility: Key functions are accessible via keyboard navigation.
• Adjustable Display Settings: Users can customize contrast and font sizes.
• Multimedia Accessibility: We aim to provide captions and transcripts for Viator-produced multimedia content.
• Logical Structure and Navigation: Our content is organized with clear headings for easy navigation.
• Error Assistance: We offer error identification and suggestions for correction.

Viator remains committed to championing accessibility across our platforms. To support this, we regularly monitor and maintain the accessibility of our platforms through audits, trainings, peer reviews, design briefs, and check lists.

We are actively working to ensure that Viator’s digital services are fully compliant with WCAG 2.1 Level AA and EN 301549. While most of our content is already accessible, we recognize that some parts may not yet fully conform. We are committed to addressing these areas as part of our ongoing accessibility roadmap.

We welcome your feedback on the accessibility of Viator’s digital services. If you encounter any barriers or have difficulty accessing any part of our platform, please contact us at accessibility@tripadvisor.com.

If you are not satisfied with our response, you may contact the relevant national enforcement body under the EAA. Contact details for national bodies can be found on the European Commission’s accessibility website.

Prefer to listen? You can hear the full version of our accessibility statement in audio format here.