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Melbourne City Tour and Phillip Island in One Day
Melbourne, Australia
- 13 hours (approx.)
- Pickup offered
- Mobile ticket
- Offered in: English
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Overview
What's Included
- Driver/guide
- Selected City Centre Hotel pickup and drop-off
- Transport by air-conditioned minivan
- Food and drinks
Meeting and Pickup
You can head directly to the meeting point, or request pickup
Start time.8:30 am
Itinerary
Fed Square (Pass By)
St. Kilda Beach (Pass By)
Albert Park (Pass By)
Brighton Beach
15 minutes • Admission Ticket Free
Melbourne Skydeck (Pass By)
Moonlit Sanctuary Wildlife Conservation Park
1 hour • Admission Ticket Included
The Nobbies
20 minutes • Admission Ticket Included
Phillip Island Nature Parks Penguin Parade
40 minutes • Admission Ticket Included
Block Arcade
45 minutes • Admission Ticket Free
Additional Info
- Confirmation will be received within 48 hours of booking, subject to availability
- Confirmation will be sent at time of booking
- Not wheelchair accessible
- Near public transportation
- Most travelers can participate
- Children under 3 and under not catered for. Booster seat for children 4 to 7 available.
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Questions?
Visit the Viator Help Centre for any further questions.
Product code: 5706P13
Traveler Photos
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Reviews
4.7
based on 46 reviews
Daria_M, Oct 2023
Kevin, our guide, was great but there was a mess-up in picking us up after the first part of the tour and it was very confusing after we were dropped off for lunch and skydeck on our own. . Better communication is needed in pickup locations and Viator should have done a better job letting us know how long the tour lasted-one quote was 13 hours yet when I called they said we would be done by 5pm and then the tour actually lasted from 8:30am-11:30pm—-15 hours. Viator did not did a good job in communicating the itinerary of what Oceania tours would do. The itinerary was a bit different.
Lauren_T, Jun 2023
!!!!!!!THIS TOUR IS A SCAM!!!!!!!!!
Literally the WORST tour I’ve ever been on.
Unprofessional and rude would be an understatement. There was construction on the road near our hotel so they told us to meet them 15 mins away from our hotel rather than just meeting down the street. We went to the address they sent and waited but they sent an address that didn’t match the location point so we missed the bus pick up. Rather than having us meet them somewhere else on the tour they made us skip the entire tour of Melbourne and meet them at 1:00. At that point over 1/2 of the tour was over. I tried to call them with the numbers that I had been in contact with prior to figure out if we could meet the bus somewhere else in Melbourne but the operator disconnected the line so I couldn’t get in contact with them.
On the website it states that the first stop is St. Paul’s Cathedral so we decided to go to the cathedral in hopes of running into the tour and joining them there. We waited for an hour and a half only to find out that that was not ever part of the tour and they do not go to St. Paul’s at all.
Finally we met up with the bus at 1:00 to head over to Phillip Island and the bus driver was extremely rude and picked a fight with one of the other people on the tour threatening to leave him at the sky deck and go on without him.
The driver also had a microphone to speak along the tour on the way to Philip Island but it was a cheap system that had a high pitched static feedback noise that played for the entire 4 hr bus ride.
From there we went to the moonlit sanctuary and the penguin parade oh Phillip island, both of which were great! The tour company actually upgraded our tickets at the penguins parade to make up for the trouble we had with them earlier on in the day, which was very nice.
Moral of the story- I’d highly suggest going to the moonlit sanctuary and the penguin parade, however I would not under any circumstances recommend doing it through this tour company!!
Response from Host, Jun 2023
What an unfortunate and very unfair review.
1-The meeting point was 100 meters away on the same street but somehow you ended up hundreds of meters away. We went back to look for you and you were still far away. We had delayed the start of the tour 30 minutes by now and decided we couldn’t delay any longer.
2- I explained the problem why we couldn’t continue talking to you. We did offer and processed the refund of the city tour portion straight away.
3- We explained the mention of St Paul cathedral as a stop was an error by TripAdvisor as we don’t stop there, never have.
4- the “fight” with the passenger was over the refusal of the passenger to stop smoking and get in the bus to start the tour, because the only reason the bus wasn’t moving was this man smoking.
5- The sound system is new but there is a problem we have already identified and solved. We apologise for the noise.
6-We offered to upgrade you to see the penguins as you mentioned, refunded the city tour portion, did what we could to get you on the tour for as long as we could but somehow we are a scam.
Unbelievable
Via_S, May 2023
Sarah was an amazing tour guide. It was raining when we had the island tour so having water proof gear is a must if the weather is rainy. You just can’t take pictures of the penguins
Vince_B, Dec 2022
Fred the tour guide was very informative and friendly. He is a great help. The driver was very friendly.
SUSAN_G, Oct 2022
I gave this tour a 2 because of Viator who had a lack of communication between Viator and the Oceania Tours and Safaris company that did the tour. I even called Viator with questions about the tour description that was not answered adequately. As a result the 8:30 pickup on the confirmation was actually 8:20 that was not communicated to me and caused a domino effect for the other pickups. It was also never communicated how late we would return from Phillip Island. Fred from Oceania Tours was awesome and did a great job and apologized about our day, which turned out to be very fun. Heads up to try and contact the tour company, NOT Viator.
Response from Host, Oct 2022
Hi Susan,
We understand your frustration but the score affects us, not Viator. Glad you enjoyed your time with Fred.
ANAHITA_O, Aug 2019
Our tour was awesome but was even more awesome was our tour guide Fred from Oceania Tours and Safari. He was so nice and friendly and knowledgeable. It was just amazing.
Response from Host, Aug 2019
On behalf of Fred and the team at Oceania Tours, thank you for taking the time to post a review about your recent tour. We wish you all the best for your onwards travel and hope to see you again soon.
1
Kathryn R, Sep 2015
Wild wallabies on Phillip Island filled my expectations of Australia. The Penguins were so cute but dress warm it is very cold in the spring. Our guide, Jeremy, was amazing. The view from Eureka tower rivaled those from the top of the rock in New York City.
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